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Reservations
To reserve spa appointments, please contact our Scheduling Coordinator at 410-203-2755. Reservations cannot be placed online at this time.
All reservations must be secured with a major credit card. We suggest making all service reservations at least two weeks in advance. Pregnant women and individuals with high blood pressure or heart conditions should advise reservationist when scheduling appointments.
Hours of Operation
Sunday 9:00 a.m. - 5:00 p.m.
Monday 9:00 a.m. - 5:00 p.m.
Tuesday - Saturday 9:00 a.m. - 8:00 p.m.
Check-In
Please check-in at the Spa at least 20 minutes prior to your first scheduled appointment. Late arrivals are subject to rescheduling. Please do not bring any valuables with you to the Spa. We cannot be responsible for lost or damaged items.
Cancellation/Change Policy
Because your spa services are reserved for you, we ask that you cancel at least 24 hours in advance. 50% of the value of your services will be charged for cancelling or rescheduling within 24 hours. Package cancellations require 72-hour notice. All no-shows will be charged at full value.
Gratuity
Gratuity is not included in the price of our services. Envelopes for gratuity are provided at the reception desk for your convenience.
Credit Cards
The spa accepts all major credit cards. The spa does not accept personal checks.
Gift Cards
Gift Cards may be purchased for cash value only. Gift Cards are non-refundable. They may not be redeemed for cash or credit by any party, including the purchaser. Gift Cards may be used at most facilities throughout Turf Valley Resort. They must be presented at the time services are rendered. Gift Cards must be redeemed within 48 months of their date of purchase. We urge all card bearers to schedule their service(s) as soon as possible upon receipt, as peak periods/days may require a minimum of 12 weeks to schedule a particular service or package. Gift Card bearers must abide by established guarantee policy. The purchase of a gift card does not guarantee scheduled appointments and cards may not be used in lieu of a major credit card for guarantee purposes. Gift Cards cannot be replaced if lost or stolen.
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